个案管理应用于信访社会工作的实践与研究

Practice and Exploration on Case Management Applied to The Petition Social Work

个案管理方法针对信访社会工作的特点,可以借助评估来规范服务过程、检验服务效果;通过工作者的角色转变,寻求更好的工作思路;借鉴管理的特质,推进工作的有序开展。专业工作方法应用于本土性社会工作领域,以坚持社会工作公平正义的价值观,把持助人自助与待人真诚的理念,运用资源动员与整合的系统策略,坚守严谨而不失关怀的人文科学性为依据,实现更优化的"嵌入"。

Based on features of the petition social work,case management can be adopted to regulate the service process and assess the service results; better job ideas can be sought by changing the role of workers;the orderly execution of the work can be promoted based on the management characteristics. Professional working methods can be applied in local social work field,to uphold the values of social justice work,and adhere to the faith of taking pleasure in helping people and treating people sincerely. Take advantage of the systematic strategy of resource mobilization and integration,and stick to rigorous and caring humanities to achieve optimized ＂implantation＂.