基于访谈法的星级酒店员工流失原因及应对策略——以上海H大酒店为例

The Study of Reason of Hotel Employee Turnover and its Strategies——Taking H Hotel in Shanghai as an Example

员工是酒店的第一资源,但我国酒店业员工流失非常严重,给酒店的日常经营带来了很大困难。研究以上海H大酒店为研究案例,采用半结构访谈法对员工流失的原因进行了分析,发现造成高星级酒店员工流失的原因主要由社会因素、酒店内部因素、员工自身因素三个方面构成,最后结合员工流失的深层原因,提出打破传统观念束缚、完善酒店管理体制、建立完善薪酬体系、加强酒店文化建设和建立人才储备制度等措施降低酒店员工的流失率。

The staff is the primary resource of a hot el,however,for China’s hotels,loss of staff is very serious,which brought great difficulties for the daily operation of an hotel. The paper studied the case of Shanghai H hotel,analyzed the reason attributed to the loss of staff through semi-structured interviews. It has found that society,hotel itself and staff are the main factors. To solve the problem,this paper puts forward to break the traditional ideas,complete the management system,set up the perfect salary system,strengthen the hotel cultural establishment and establish the talent reserve system.