针对档案用户类型的对应服务及用户沟通

Corresponding service aiming to the type of archives and communication with users

档案部门的业务服务人员须在服务的过程中,明确档案用户的类型,实施对应的服务,明确为谁服务,他们的服务需求有什么规律和特点,实施什么样的服务可以满足他们的需要等问题,加强与用户之间的沟通。档案部门还应通过这种方式,争取来自用户的支持。

Service staff should clear the type of files user, service objects and characteristics of their service needs, consider what kind of services can meet their needs, and strengthen communication between users. Archives sector can also gain support from the user in this way.