摘要
针对患者就医体验和满意度测评数据存在的问题,运用1+3质量管理模式进行持续改进,通过分析查找根本原因,有针对性地优化相关的服务流程,加强院内各项衔接,并制定相应的改进措施及制度,以此更加有效地改进住院患者就医体验,提高满意度,提升医疗服务品质。
As to problems of data on medical experience of patients and satisfaction evaluation, 1＋3 Quality Management Model was utilized to improve the situation continuously. Essential reasons were found out through analysis, related service processes were optimized specifically, connections between different departments in hospital were strengthened, and corresponding improvement measures and system were developed. Therefore, the medical experience of inpatients, satisfaction rate and quality of medical services could be improved effectively.
出处
《医院管理论坛》
2016年第5期25-27,共3页
Hospital Management Forum
关键词
1+3模式
患者就医体验
质量改进
1＋3 model
Medical experience of patients
Quality improvement
