情绪管理缓解医务人员职业倦怠的作用

Function of Emotional Management in Alleviating Job Burnout for Health Care Providers

目的探讨情绪管理能否缓解医护人员的职业倦怠。方法 2015年5月1日-2016年2月29日采用随机采样法,对某地区某三级甲等医院医护工作者进行自我情绪管理及在专业人员指导下实施情绪管理,对比干预前后Maslach职业倦怠量表通用版(MBI-GS)评分的差异。结果调查的100名医护人员中,男27人,女73人;年龄(34.5±5.6)岁;医生11人,护士89人。根据MBI-GS评分,医护人员有职业倦怠者69人。在情绪管理干预前后情感衰竭、工作状态、个人成就感3个维度及职业倦怠总分差异有统计学意义(P<0.05)。结论医护人员通过自我情绪管理或在指导下进行情绪管理,可缓解职业倦怠。

Objective To study whether emotional management can alleviate the occupational burnout of the health care providers. Methods From May 1st 2015 to February 29th 2016, we sampled the medical workers of a class-3 grade-A hospital randomly, and performed the emotional management through self-emotion management and professionals-conducted emotion-management. The discrepancies before and after intervention were studied using Maslach Burnout Inventory General Survey （MBI-GS）. Results In total, 100 medical workers were enrolled in our study, of which there were 27 males and 73 females. There were 11 doctors and 89 nurses. The average age was （34.5±5.6） years. According to the MBI-GS survey, there were 69 medical workers suffering from occupational burnout. There were significant statistical differences before and after intervention in the MBI-GS scores in four aspects including emotion exhaustion, work status, sense of achievement and the total scores （P 〈 0.05）. Conclusion The medical workers can alleviate the occupational burnout under the self-management or professionals-conducted management of emotion.