过程视角下公共科技服务平台运行管理研究

Research on the Operation Management of Public Science and Technology Service Platform from the Process Perspective

在系统梳理公共科技服务平台运行管理的理论研究和实践情况基础上,指出目前平台服务面临质量良莠不齐、需求难以满足、效能低下、动力不足等问题。从科技服务全过程视角出发,针对用户需求、服务对接、专业服务、结果反馈等主要环节的规范管理,构建包括标准体系、信息共享、开放协作、效益驱动等在内的运行管理框架。最后,以云南省科技型中小企业科技创新服务平台为例,介绍运行管理具体措施和取得的主要成效。

Based on reviewing the theory research and practices of the platform operation management,the article pointed out some problems： varied quality,demands which can＇t be met,low efficiency and lack of motivation. From the perspective of the whole process of scientific and technological services,aiming at user needs,service docking,professional services,and the results of feedback,the paper constructs the standard management including the standard system,information sharing,open collaboration and benefit drive. Finally,a case study of the scientific and technological innovation service platform of Yunnan province SEMs is carried out.