社区满意度第三方测评的结构与困境

Third-party Appraisal of Community Satisfaction: Structure and Dilemma

社区满意度第三方测评以其所具有的独立性、公正性和专业性特征获得了当下中国广泛的认同。目前各地实施的外在的客观指标的主观感受调查存在着诸如调查结果失真等问题。本文根据多年的实践,提出了内在的客观指标的主观感受调查方法,并在操作手段上探讨了这种方法的可行性,以期推进社区满意度第三方测评的深入探讨。

The third-party appraisal of community satisfaction is widely identified with its independence,fairness and specialization. Presently,there are problems in the survey of the subjective feeling on the exterior objective indicators. In this paper,the investigation method for subjective feeling toward exterior objective indicators is proposed. Besides,the operation feasibility of this method is discussed.