外科开展优质护理服务的实践探讨

The practice of the high quality of nursing service in surgery

目的外科开展优质护理服务的实践探讨。方法医院和科室高度重视,给优质护理服务的实施提供了财力、物力和人力的基础。根据优质护理服务的特点制定特定的工作流程,即将所有病房分为两个责任组做好健康教育。要为患者做好妥善的出院指导。结果患者的满意度已经达到96%以上,护理人员的工作满意度也提高到了95%以上。结论优质护理服务能够提高患者的舒适度和满意度,值得大力推广。

Objective To study the high quality of nursing service in surgery. Methods Hospitals and department attaches great importance to high quality nursing service. Formulate specific work processes, according to the characteristics of the high quality nursing service All room is divided into two group responsibility to enhance health education. Made the discharge guidance well. Results The patient＇s satisfaction has reached 100% , nurses＇job satisfaction is also increased to 98%. Conclusion High quality nursing service can improve the patient＇s comfort and satisfaction.