企业劳动争议内部处理机制实证研究

Empirical Study on Enterprises' Interior Labor Dispute Resolving Systems

劳动争议处理乃企业人力资源管理的重要内容之一,经历了从内而外的过程。然而,现今立法及企业管理实践多注重劳动争议的外部处理,而忽视内部处理。调查显示我国企业劳动争议内部处理机制的设立及运行存在诸如争议高发、对争议不重视等问题,造成上述问题的原因既包括法制等外部的宏观原因,也包括人员等企业内部的微观原因,应该通过法律制度规范化和均衡化,管理理念人本化和平等化以及管理制度体系化和精细化对企业劳动争议内部处理机制予以完善。

Resolving labor disputes,an important part of enterprises' human resource management,has experienced a process from interior to exterior resolution. However,China's current laws and the enterprises HRM practices place more attention to exterior resolution,and neglect the importance of interior resolution.Based on an empirical study by questionnaires on the establishment and implementation of interior labor dispute resolving systems in Chinese enterprises,the article reveals the current situation and the problems in interior labor dispute resolving systems,and analyzes the causes underlying these problems. The article also proposes that China should optimize the interior labor dispute resolving systems in enterprises by standardized and balanced legal institutions,humanized management based on equal treatment,and systematized and targeted regulations.