门诊信息化管理系统运用在患者就诊流程中的价值意义

Outpatient Service Information Management System used in the Process of Value to the Patient

目的研究门诊信息化管理系统应用于患者就诊流程中发挥的作用。方法将信息化管理后(2012年9月—2013年9月)该院门诊就诊视为研究组,另选择信息化管理系统应用前(2011年9月—2012年9月)该院门诊就诊作为对照组,对比门诊信息化管理系统应用前后医院的患者就诊满意度以及健康教育效果等。结果研究组患者就诊满意度为98.4%,明显优于对照组的86.2%(χ2=10.47,P<0.05);研究组患者排队等候时间为(12.87±4.5)min,明显短于对照组的(34.5±6.6)min(t=4.89,P<0.05);研究组患者健康知识知晓率为95.3%,明显高于对照组的88.4%(χ2=3.18,P<0.05)。结论针对患者就诊流程,选择门诊信息化管理系统进行信息化管理工作,能够取得良好效果。

Objective To study the clinical information management system applied to play a role in the process to the patient. Methods After the information management（between September 2012 and September 2013） in our hospital outpatient service seeing a doctor as a team, the other selection information management system application before（September 2011 to September 2012） as the control group in our hospital clinics, Contrast the clinic application of patients before and after the hospital information management system satisfaction as well as the effect of health education and so on. Results The team the patient degree of satisfaction was 98.4%, significantly better than that of control group 86.2%（χ^2= 10.47, P〈0.05）;Group patients waiting time is 12.87±4.5 minutes, 34.5±6.6 minutes significantly shorter than the control group（t = 4.89, P〈0.05）; The team aware of knowledge about patients＇ health was 95.3%, significantly higher than the control group 88.4%（χ^2= 3.18, P〈0.05）. Conclusion In view of the process to the patient, choose outpatient information management system for information management work, can obtain good effect.