摘要
依托鹤壁市人民医院出院患者电话回访系统做满意度问卷调查的工作机制,对出院患者做延伸服务,对问卷中收集到的数据资料进行整理分析,了解出院患者的满意度情况,发现医院在医疗服务过程中存在的问题和不足,并提出相应的解决措施和建议。
Relying on the hebi city people＇s hospital discharged patients telephone return visit system satisfaction survey work mechanism,do extend service to discharged patients,sorts through the data collected in the questionnaire data analysis,understand the hospital patient satisfaction situation,and puts forward the corresponding solutions and Suggestions,
出处
《中国卫生产业》
2016年第6期18-19,共2页
China Health Industry
关键词
延伸服务
电话回访
满意度
Extended service
Telephone pays a return visit
Satisfaction
