基于主成分分析的医院临床科室服务质量综合评估

The Comprehensive Assessment of Service Quality in Hospital Clinical Departments Based on Principal Component Analysis

目的:旨在对广州市某医院2012-2014年29个临床科室的服务质量进行评估,探究各科室经营情况,为医院管理者提供决策支持。方法:对采集的广州市健康档案的区域卫生信息平台的数据整合,确定具有代表性的11个指标,建立主成分分析法。结果:综合函数评分排名前三名:心血管科、消化科、妇产科;最后三名:疼痛科、皮肤科、口腔科。结论:主成分分析法能够准确高效地评价医院临床科室服务质量的情况,评价结果具有合理性、综合性和可行性。

Objective In order to provide decision support for hospital managers, the services quality of disease at a public ofGuangzhou, the hospital were evaluated to explore the department operations from 2012 to 2014. Method： Health records data werecollected from regional health information platform of Guangzhou, then Construction of Principal Component Analysis was on thebasis of the evaluation Representative of 11 indicators. Results： Rating the top three integrated functions： cardiology, gastrointestinal,obstetrics and gynecology; last three： pain, dermatology, dentistry. Conclusion： Principal Component Analysis can accurately andefficiently evaluate the service quality of hospital clinical departments, improve the comprehensive competitiveness of the hospital,thus achieving a sustainable and healthy development of the hospital, and the evaluation results with rationality, feasibility and comprehensive.