摘要
目的研讨门诊护理管理工作中应用人性化服务。方法选取我院2015年1月-2016年3月门诊收治的140例患者,按照不同的护理方法把患者分为研究组和对照组,各70例。结果研究组患者的满意度为98.5%,高于对照组的81.4%,差异具有统计学意义（P〈0.05）。结论在门诊护理管理工作中实施人性化服务,有效提升了护理质量和患者的满意度。
Objective Discussed clinical nursing management application of humanized service. Methods Selected our hospital from January 2015 to March 2016 between the outpatient treatment of 140 patients, according to the different nursing methods to the patients were divided into study group and contrast group, each of 70 cases. Results The satisfaction of the study group was 98.5%, higher than 81.4% of the contrast group, the difference was statistically significant（P〈0.05）. Conclusion In the outpatient nursing management implementation of humanized service, effectively enhance the quality of care and patient satisfaction.
出处
《中国继续医学教育》
2016年第16期257-258,共2页
China Continuing Medical Education
关键词
人性化服务
门诊
护理管理
Humanized service
Outpatient service
Nursing management
