工作流管理平台的设计及其在自助服务中的应用

Design of a Workflow Management Platform and its Application on Self-Service

随着信息技术的普及,工作流技术在信息、制造和软件领域得到了广泛的应用,越来越多的企业引入了工作流引擎和工作流管理平台来管理日常的业务流程.但目前大部分工作流管理平台都有自己的业务背景并且对系统环境、接口有自己特定的要求,在不同企业之间移植会碰见水土不服的情况.本文针对银行间债券市场债券账户开户及信息披露的业务特点,基于J2EE和SOA架构,根据WFMC发布的工作流管理平台参考模型,自主设计并开发了一套工作流管理平台,并在上面成功实施相关的自助服务流程.这是工作流技术首次在银行间市场开户和信息披露等方面的应用,它较好的提高了银行间市场自助开户以及信息披露等工作的效率.从性能测试的结果来看,平台的并发性和稳定性也能满足目前业务需求.

With the popularization of information technology, workflow technology has been widely used in information, manufacturing and software fields. More and more enterprises introduce workflow engine and workflow management platform into the daily processes management. But each workflow management platform has its own requirments on business background, system environment and interfaces, which leads to the difficulty on the transplant between different companies. In this paper, referring to the reference model of workflow management platform, we developed a workflow management platform based on its business characteristics, J2EE and SOA architecture. The successful application of self-service greatly improves the operational efficiency and service levels. It is better to improve the efficiency of the inter-bank market, such as self opening accounts and information disclosure. Performance test results show that the concurrency and stability of the platform can meet the general business requirements.