对患者满意度问卷调查及实施现状分析

Analysis of Questionnaire Survey and Implementation Status of Patients' Satisfaction

目的对患者满意度问卷调查的现状和实施效果进行分析。方法满意度数据主要来源于三方面:住院以及门诊患者满意度,住院患者的抽样调查,出院患者的满意度调查。结果在2012年患者的整体满意度为71.23%,2015年患者的满意度上升到89.38%。结论目前实行的满意度问卷调查对提高医院管理水平有一定的积极作用,通过问卷客观真实地反映医院管理服务水平的整体情况。

Objective To analyze the status and effect of the patients’ satisfaction questionnaire survey.Methods The satisfaction data mainly came from three aspects,inpatient and outpatient satisfaction,sampling survey of hospitalized patients,discharged patients satisfaction.Results Overal patients’ satisfaction rate in 2012 was 71.23%,and patients’satisfaction rate in 2015 had risen to 89.38%.Conclusion The current satisfaction questionnaire survey has a positive effect on improving the level of hospital management,through the questionnaire to reflect the level of management and service of hospital objectively and truly.