期刊文献+

获取患者反馈,改进全科医疗服务质量 各种方法混杂,且未经充分评估,患者感到失望,医生也未觉受益

Patient feedback for quality improvement in general practice A mixed bag of poorly evaluated methods leaves patients frustrated, and doetors little wiser
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摘要 要想确保服务能够满足目标人群的需求,最好的办法是获得体验反馈,并鼓励服务提供方采取措施解决其中发现的问题。多年来,这一直体现在健康政策中,但在初级医疗保健中贯彻得如何呢?
出处 《英国医学杂志中文版》 2016年第7期364-365,共2页 The BMJ Chinese Edition
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参考文献6

  • 1Gillam S, Newbould J. Patient participation groups in general practice: what are they for, where are they going? BMJ 2015;352: i673.
  • 2BMA, NHS Employers, NHS England. 2015/16 General medical services (GMS) contract. 2015. http://www.nhsemployers.org/ GMS201516.
  • 3Ipsos MORI Social Research Institute. GP patient survey-- national summary report. 2016 http://gp-survey-production.s3. amazonaws.com/archive/2016/January/January + 2016 + National + Summary+Report.pdf.
  • 4NHS England. Friends and family test in GP practices--summary of the guidance. 2014 www.england.nhs.uk/wp-content/uploads/ 2014/07/ff/-gp-summ-14.pdf.
  • 5Department of Health. Friends and family test aims to improve patient care and identify best performing hospitals. Press release, 25 May 2012. www.gov.uk/govemment/news/friends-and-family- test-aims-to-improve-patient-care-and-identify-best-performing- hospitals.
  • 6England NHS. Friends and Family Test data [11/01/16]. Available from: https://www, england.nhs.uk/ourwork/pe/fft/friend- sand-family-test-data/.

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