公共事业管理绩效评估的困境与对策

The Predicament and Countermeasures of performance evaluation concerned Public Service Administration

公共事业管理绩效评估是有计划、有组织、有步骤的动态循环过程,涉及准备、实施、绩效报告与反馈等阶段。当前,公共事业管理绩效评估存在认识不到位、法制不健全、管理松散、技术与方法滞后、人才缺失、指标体系不健全、评估主体单一、忽视绩效评估结果使用等问题。因此,有必要强化绩效意识,健全绩效评估法规和指标体系,培养绩效评估人才,创新绩效评估技术与方法,推动绩效评估主体多元化,加强绩效沟通与反馈。

Performance evaluation is an important part of the performance management of public utilities,which is of great significance to promote the reform of public service administration system,improve the quality and efficiency of public service administration.The performance evaluation of public service administration is planned,organized and methodical,which involves preparation,implementation,performance report and feedback.Currently,there are some problems of performance evaluation such as incomplete understanding,imperfect law,loose management,lag of technology,lack of talent,imperfect index system,single evaluation subject,neglecting the use of performance evaluation results.It is necessary to strengthen the performance consciousness,complete the performance evaluation regulations and index system,foster personnel,innovate technology and method,diversify evaluation subject and enhance performance communication and feedback.