摘要
以最终用户满意为驱动力 ,基于质量功能展开思想 ,提出一种将供应链用户需求转化为对供应链中各个过程的要求的多层次演绎分析方法 ,即供应链用户需求展开 。
Driven by final customer satisfaction of supply chain, a multi level deductive analysis model, namely, supply chain customer requirement deployment is introduced. It is a structural method for translating supply chain customer requirements into the request for every processes of supply chain. With this model customer satisfaction theory can be applied in the production management system of supply chain.
出处
《工业工程与管理》
2002年第4期11-15,共5页
Industrial Engineering and Management
关键词
供应链管理
用户满意
质量功能展开
企业管理
supply chain management
customer satisfaction
quality function deployment
