“互联网+”流程管理在康复医学专科运营的应用

The Application of Internet Plus Process Management in Specialized Operation of Rehabilitation Medicine

目的：探讨流程管理在康复医学专科运营的应用效果。方法：200例康复治疗患者随机平分为对照组和观察组，分别采用现有康复治疗模式及5W1H分析法和品质管理工具，观察两组患者康复治疗等候时间、治疗时间及满意度。结果：观察组等候治疗时间明显少于对照组；观察组满意度显著优于对照组（P〈0.01）。结论：康复医学专科运营应用“互联网＋”流程管理优化康复治疗流程，可减轻医务人员工作量，保证患者康复安全。

Objective：To investigate the application effect of process management in specialist operation of rehabilitation medicine. Methods： 200 cases of patients who were receiving rehabilitation treatment were randomly and equally divided into control group and observation group, and sepa-rately managed by existing rehabilitation treatment mode or 5W1H analytical method and quality management tools, observed the waiting time, treat-ment time during the rehabilitation treatment and the satisfaction of patients. Results：The waiting time of observation group was significantly shorter than that of control group （P〈0.05）;the satisfaction of observation group was significantly better than that of control group （P〈0.01）. Conclusion：The application of Internet plus process management in specialist operation of rehabilitation medicine to optimize the rehabilitation treatment process can reduce the workload of medical staff and ensure the safety of patients.