摘要
工业4.0为工业企业带来了创造价值的新途径,工业企业通过提供服务创造出更大价值。通过分析顾客在使用智能产品前、使用中和使用后的体验行程,建立了工业服务需求模型,建立了ICT技术主导下的服务行为模型和能力资源模型,提出了智能产品服务接触点的设计思路,以典型案例验证了主要观点。
Industry 4.0 will bring new ways of creating value for industrial enterprises;industrial enterprises will create greater value by providing services. By analyzing customers＇ experience before, during and after using intelligent products, an industrial service demand model was established. A service behavior model and a capacity-resource model both supported by information communication technology （ICT） were constructed successively. The idea for designing intelligent service touchpoints was put forward. In conclusion, typical cases were given to verify the main points.
出处
《常州工学院学报》
2016年第3期66-72,77,共8页
Journal of Changzhou Institute of Technology
基金
江苏省社会科学基金项目(13ZHD013)
江苏省教育厅高校哲学社会科学研究基金指导项目(2014SJD500)
