期刊文献+

消费者特征对品牌延伸边界的影响研究——基于品牌联想的视角 被引量:18

Effect of Consumers Characteristics on the Brand Extension Boundary—— Based on the Perspective of Brand Association
原文传递
导出
摘要 品牌进行延伸时总会受到品牌延伸边界的限制,品牌联想是测量品牌延伸边界的有效工具,通过对品牌非核心联想、主核心联想和次核心联想的冲突分类,对品牌的延伸边界进行了划分,实验结果表明与母品牌的核心联想一致的延伸产品位于品牌延伸边界内,与母品牌主核心联想一致、次核心联想冲突的延伸产品位于品牌延伸边界上,与母品牌的主核心联想冲突的延伸产品则位于品牌延伸边界外。品牌的延伸边界是动态变化的,不同特征的消费者对品牌延伸边界上的延伸产品的接受态度不同。消费者的创新性、消费者思维方式、消费者情绪、消费者情境涉入水平和拥有者效应被验证为是影响消费者对品牌延伸边界上的延伸产品的评价的五种特征。 Brand extension is always restricted by the extension border of the brand. Brand association is an effective way to measure the brand extension boundary. Through conflict classification of the non- core association,main-core association and sub-core association,this paper divides the border of extension into three parts. The results show that: when the core association between the extension and the parent brand is consistent,the extension belongs to the internal of the extension border; when the main-core association is consistent but the sub-core association is of conflict,the extension is just on the extension border; while when the main-core association is of conflict between the extension and the parent brand,the extension belongs to the outside of the extension border. The extension border is dynamic. Consumers with different characteristics will show different attitudes to the extension which is just on the extension border. The innovative nature of the consumer,the way of thinking of consumer,consumer sentiment,consumer situational involvement level and owner effect are verified for the five characteristics that influence consumers' evaluation of brand extension boundary extension products.
出处 《管理评论》 CSSCI 北大核心 2016年第7期130-142,共13页 Management Review
基金 国家自然科学基金项目(71072154)
关键词 品牌联想 品牌延伸 边界 消费者特征 brand association brand extension boundary consumer characteristic
  • 相关文献

参考文献37

  • 1Aaker D. A., Keller K. L. Consumer Evaluation of Brand Extensions[ J]. Journal of Marketing, 1990,54(1) :27-41.
  • 2Bottomley P. A., Holden S. Do We Really Know How Consumers Evaluate Brand Extensions? Empirical Generalizations Based on Secondary Analysis of Eight Studies[J]. Journal of Marketing, 2001,38(4) :494-500.
  • 3Boush D., Loken B. A Process-tracing Study of Brand Extension Evaluation [ J]. Journal of Marketing Research, 1991,28 ( 1 ) : 16- 28.
  • 4Keller K. L., Aaker D. A. The Effects of Sequential Introduction of Brand Extensions[ J]. Journal of Marketing Research, 1992,29 ( 1 ) : 35-50.
  • 5Park C. W., Milberg S., Lawson R. Evaluation of Brand Extensions : The Role of Product Similarity and Brand Concept Consisten- cy[ J]. Journal of Consumer Research, 1991,18 (2) : 185-193.
  • 6Smith D. C., Park. C. W. Choice in Context: Tradeoff Contrast and Extremeness Avcrsion[ J]. Journal of Marketing Research, 1992,29(3) :296-313.
  • 7Fu G. Q., Saunders J., Qu R. Brand Extensions in Emerging Markets: Theory Development and Testing in China[J]. Journal of Global Marketing, 2009,22(3) :217-228.
  • 8Dacin P. A., Smith D. C. The Effects of Adding Products to a Brand on Consumers' Evaluations of New Brand Extensions [ J ]. Advances in Consumer Research, 1993,20(1) :594-598.
  • 9Keller K. L. Conceptualizing, Measuring and Managing Consumer-based Brand Equity[ J]. Journal of Marketing, 1993,57( 1 ) :1- 22.
  • 10Krishnan H. S. Characteristics of Memory Association: A Consumer-based Brand Equity Perspective[J]. International Journal of Research in Marketing, 1996,13(4) :389-405.

二级参考文献36

  • 1郑丹.服务失败时消费情绪对顾客满意的影响分析[J].现代财经(天津财经大学学报),2006,26(4):55-59. 被引量:8
  • 2杜建刚,范秀成.服务补救中情绪对补救后顾客满意和行为的影响——基于情绪感染视角的研究[J].管理世界,2007,23(8):85-94. 被引量:79
  • 3Kelley,S.W.,Hoffman,K.D.,Davis,M.A.A Typology of retail failures and recoveries[J].Journal of Retailing,1993,69(4): 429-452.
  • 4Schweikhard,S.B.,Strasser,S.,Kennedy,M.R.Service recovery in health services organization[J].Hospital & Health Services Administration,1993,38(1): 3-21.
  • 5Hoffman,K.D.,Kelley,S.W.,Rotalsky,H.M.Tracking service failures and employee recovery efforts[J].Journal of Services Marketing,1995,9(2/3): 49-61.
  • 6Conlon,D.E.,Murray,N.M.Customer perceptions of corporate response to product complaints: the role explanations[J].Academy of Management Journal,1996,39(4): 1040-1056.
  • 7Spreng,R.A.,Harrell,G.D.,Mackoy,R.D.Service recovery: impact on satisfaction and intentions[J].Journal of Services Marketing,1995,9(1): 15-23.
  • 8Webster,C.,Sundaram,D.S.Service consumption critically in failure recovery[J].Journal of Business Research,1998,41(2): 153-159.
  • 9Andreassen,T.W.Antecedents to satisfaction with service recovery[J].European Journal of Marketing,2000,34(1/2): 156-175.
  • 10Weun,S.,Beatty,S.E.,Jones,M.A.The impact of Service failure severity on service recovery evaluations and post-recovery relationships[J].The Journal of Services Marketing,2004,(18): 133-146.

共引文献42

同被引文献147

引证文献18

二级引证文献105

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部