住院患者对护患沟通感受与需求的质性研究

Feelings and needs of nurse-patient communication among inpatients:aqualitative study

目的了解住院患者对护患沟通的感受和需求,为进一步深化优质护理服务、完善护患沟通提供参考。方法以质性研究访谈法对15例住院患者进行个人深度访谈,以Colaizzi分析法归纳主题。结果共提炼出4个主题:患者表达了满意的护患沟通体验;患者对护患沟通的需求主要是态度与沟通内容;让患者满意的护患沟通体现为人性化关怀及专业化服务;护患沟通中需要双方换位思考。结论优质护理服务提升了患者的护患沟通体验;在护患沟通中需强调护士的态度及提供健康相关信息。

Objective To explore patients′feelings and needs of nurse-patient communication,and to provide references for improving quality care and nurse-patient communication.Methods An in-depth interview was conducted on 15 patients to collect their views on nurse-patient communication,and data were analyzed using Colaizzi′s strategy.Results Four themes were identified：patients experienced satisfactory nurse-patient communication;nurses′attitude and communication contents were what patients care;what patients might be satisfied with was humanistic caring and professional service;putting oneself in other′s shoes was required in nursepatient communication.Conclusion Quality care do improve patients′satisfaction to nurse-patient communication.Nurses should provide health-related information for patients with attentive and warm attitude.