摘要
服务承诺制是JCI标准的具体操作形式。针对医院长期运行中,存在的制度难以有效执行的问题,提出了"两个准时"、"两个到位"、"两类沟通"、"两项服务",大力推行服务承诺制,提高了医院服务效率和患者满意度。
Public hospitals often take some service issues for granted in the long - term inertia operation, with hospital sys- tem difficult to be effectively implemented and this leading to patient dissatisfaction. In this regard, the ＂two - punctuality＂, ＂ two -excellence＂, ＂two types of communication＂, and ＂two services＂ were put forward, and ＂ service commitment＂ was vigor- ously promoted to improve the efficiency of hospital services and overall satisfaction of patients.
出处
《中国卫生质量管理》
2016年第4期4-6,共3页
Chinese Health Quality Management
基金
江苏省卫计委课题(WSGL201505)
无锡市医院管理中心课题(YGZXH1412)
关键词
服务承诺制
医院
服务管理
Service Commitment System
Hospital
Service Management
