我国高铁客运站服务特征及管理策略研究——以北京南站为例

Study on Service Characteristics and Management Strategy of High-speed Railway Passenger Stations in China:In the Case of Beijing South Station

我国高铁在快速发展期中面临着诸多机遇与挑战,对客运站的组织管理、内外协同、设备管理、应急组织等提出了更高要求。基于高铁旅客特征的分析,进一步研究高铁客运服务特征,结合当前高铁客运发展面临的挑战,从内部协同、外部协同、应急程序化、弹性组织、设备设施和车站管理六个方面提出高铁客运站管理策略。

In this paper,based on an analysis of the characteristics of the high-speed railway passengers,we studied the characteristics of the high-speed railway passenger transportation service,and then,in view of the challenges currently encountered in the development of the high-speed railway passenger transportation industry,proposed the strategies for the management of the high-speed railway passenger stations.