探讨献血服务中精细化服务的有效运用

Study on Effective Application of Refined Service in the Blood Donation Service

精细化服务能够增加献血者的献血体验,通过热情主动、细致周到、充满感恩的态度,提供一个干净、舒适的献血环境,并以娴熟的技能,为献血者提供更加细节化的服务,并以献血者为中心,尽量满足其要求,以表达对献血者的尊重、关怀,还要结合精细化的服务理念与服务要求,在原有的献血服务流程基础上,强化献血接待服务、咨询服务、体验服务,并对初筛环节、制表环节、献血环节、纪念品发放环节进行细节化的服务,进而有效提高服务质量,让每一项服务都更加的细致入微,进而提高献血服务的整体性、专业性,并满足献血者的个性化需求。

Fine service can increase the donor blood donation through experience, enthusiastic, considerate, full of gratitude, to provide a clean and comfortable environment for blood donation, and skilled, to provide more details of the service for the blood donors, and blood donors as the center, to meet the requirements, in order to express the donor＇s respect and care, but also with the service idea and the refinement of the requirements of the original donation service process on the basis of strengthening blood reception services, consulting services, service experience, and to screen the link, tab link, donation link, link souvenirs release details of the service, and effectively improve the quality of service so, each service is more nuanced, and improve the integrity, professional blood donation services, and to meet the personalized needs of blood donors.