摘要
4G正式商用以来,用户数快速增长,为了满足客户对4G服务的速度和质量的更高期望,有效应对内外部环境对4G发展带来的机遇和挑战。广东移动结合客户痛点,面向4G商业流程开展全生命周期的优化,涉及开户、鉴权、订购、充值、服务、销户6大环节,打造"4G质量环2.0",同时,创新开展行动学习式业务诊疗,通过实现"前移、快进、标准化",驱动4G快速、健康发展。
4 G users have increased incredibly since it’s been released to business use. To satisfy higher expectation from users about“faster and more stable”, to cope with more challenges and opportunities brought by the development of 4G from inside and outsideenvironments, China Mobile Group Guangdong Co.,Ltd. has done a series of improvements to the whole lifecycle of 4G business procedures,including opening an account,authentication, ordering, mobile recharge, after-sale service and account cancellation. And the company isaimed at creating a quality loop 2.0 of 4G. At the meantime, it will launch a kind of service diagnosis and treatment in the form of actionlearning by actualizing these goals of “more forward, more fast and more standardized”which will eventually push forward rapid and healthydevelopment of 4G.
出处
《信息技术与信息化》
2016年第5期28-31,共4页
Information Technology and Informatization
关键词
4G
流程优化
业务诊疗
4G质量环
4G
process optimization
service diagnosis and treatment
a quality loop 2.0 of 4G
