住院老年患者服务需求调查与护理对策

Research on the needs of the elderly patients and the nursing strategies

目的通过调查了解住院老年患者服务需求，提供相应护理服务，提高老年患者生活质量。方法选择2015年1—12月在老年科住院的100例65～92岁的患者进行服务需求调查，根据调查结果进行相应的护理，比较护理前后患者的生活质量和对护理工作满意度。结果患者需求中，护理需求评分顺序为：护理技术需求、健康教育需求、环境需求、尊重需求、人文关怀需求、隐私权需求，入院时生活质量评分与出院时生活质量评分比较，差异有统计学意义（P〈0．05）。结论由于疾病及身体年龄条件的影响，老年患者生活质量偏低，通过对老年科住院老年患者服务需求的调查并组织实施相应的护理，可明显提高患者生活质量。

Objective To improve the living quality of the elderly patients in the hospital, we did a research about service requirements by providing related nursing service. Methods Having investigated the needs of 100 patients at the age from 65 to 92 from January to December in 2015. The patients were particularly nursed, and we compared their living quafity and satisfaction after being nursed. R^sults The rank of the needs are： needs of nursing skills, needs of healthy education, needs of environment, needs of respect, needs of humanistic care and needs of privacy. By comparing the scores of living quality of admission and discharge, we found an obvious difference （P 〈 0.05 ）. Conclusions The living quality of the elderly patients is low because of poor physical condition and age. Therefore, we took good care of elderly patients by knowing their particular needs and specifically nursed. By doing so, they would be more satisfied with their living quality and the hospital service.