2DEUTSCH H,MABERT V A.Queueing Theory and Teller Staffing:A Successful Application[J].Interfaces,1980,10(5):63-67.
3HAMMOND D,MAHESH S.A Simulation and Analysis of Bank Teller Manning[C] //Simulation Conference Proceedings,1995:1 077-1 080.
4JONES P,PEPPIATT E.Managing Perceptions of Waiting Times in Service Queues[J].International Journal of Service Industry Management,1996,7(5):47- 61.
5SO K C,TANG C S.On Managing Operating Capacity to Reduce Congestion in Service Systems[J].European Journal of Operational Research,1996,92(1):83-98.
6HOUSTON M B,BETTENCOURT L A,WENGER S.The Relationship between Waiting in a Service Queue and Evaluations of Service Quality:A Field Theory Perspective[J].Psychology and Marketing,1999,15(8):735-753.
7MOONDRA S.An LP Model for Workforce Scheduling for Banks[J].Journal of Bank Research,1976,7(4):299-301.
8MABERT V A.A Case Study of Encoder Shift Scheduling Under Uncertainty[J].Management Science,1979,25(7):623-631.
9KRAJEWSKI L J,RITZMAN L P,MCKENZIE P.Shift Scheduling in Banking Operations:A Case Application[J].Interfaces,1980,10(2):1-8.
10ERNST A T,JIANG H,KRISHNAMOORTHY M,et al.Staff Scheduling and Rostering:A Review of Applications,Methods and Models[J].European Journal of Operational Research,2004,153(1):14-14.
