多种新媒体在门诊健康宣教中的应用

Application of New Media in Outpatient Propaganda and Education

目的探讨多种新媒体在门诊健康宣教中的应用效果。方法 2015年4-5月,便利抽样法选择在上海交通大学附属第六人民医院门诊首诊的200例患者为研究对象,按就诊时间先后将其分为观察组和对照组,每组100例。对照组患者采用传统门诊健康宣教,观察组患者采用多种新媒体门诊健康宣教。比较两组患者对就诊流程的知晓率、健康知识的了解程度和对健康宣教的满意度,并进一步分析不同年龄、文化程度患者对多种新媒体健康宣教的满意度。结果观察组患者对就诊程序的知晓率和对健康知识知晓率分别为(88.33±6.98)%和(89.76±7.66)%,高于对照组的(67.25±8.14)%、(73.53±8.26)%,差异均有统计学意义(均P<0.05)。观察组患者的满意度为(9.55±0.58)分,高于对照组的(6.75±1.02)分,差异有统计学意义(P<0.05)。不同年龄及文化程度的患者在微信、App上的满意度评分差异均有统计学意义(P<0.05或P<0.01)。结论新媒体的应用能提高患者对就诊流程的知晓率和对健康知识的知晓率,间接提高患者的就诊满意度。

Objective To investigate the application effect of several new media in outpatients.Methods By convenience sampling,200 cases were selected and equally divided into observation group and control group.The control group received traditional outpatient propaganda and education,while the observation group received new media clinical education.The awareness rate of outpatient treatment process,health education and satisfaction rate were compared,and the satisfaction level of patients with different age and educational background were analyzed.Results The awareness rate of outpatient treatment process and health education in new media group were （88.33±6.98）% and（89.76±7.66）% ,which were superior than control groups of （67.25±8.14）% and （73.53±8.26）%,respectively （all P〈0.05）.The satisfaction rate of observation group was （9.55±0.58）,which was higher than control group of（6.75±1.02） （P〈0.05）.The statistical significance of satisfaction score in WeChat and App were found between patients with different age and educational background （P〈0.05 or P〈0.01）.Conclusions New media can improve the awareness of treatment process,and increase the overall satisfaction.