基于自动发药机应用的门诊药房工作模式建立及持续质量改进

Establishment and Continuous Quality Improvement of Outpatient Pharmacy Work Pattern Based on the Application of the Automatic Drug Dispensing Machine

目的:为国内医院门诊药房自动化建设提供参考。方法:结合我院门诊药房自动发药机运行实践,通过数据收集与调查问卷,分析对比自动发药机使用前后的工作流程、应用效果及患者满意度。采用投资收益率法对自动发药机进行成本效益分析。结果:自动发药机使用后工作流程得以优化,综合效益及患者满意度提高,投资收益率良好。结论:自动化药房是现代化药房建设方向,应用前景良好。

Objective ： To provide reference for the pharmacy automation construction in outpatient pharmacy of domestic hospitals. Methods： The work process, application effect and patient satisfaction before and after the use of automatic drug dispensing machine were analyzed and compared by the data collection and questionnaire according to the operation practice of automatic drug dispensing machine in the outpatient pharmacy of our hospital. Results： After using the automatic dispensing machine, the work flow could be optimized, the comprehensive benefit and the satisfaction of patients could be improved, and the investment return rate was promising. Conclusion ： Automatic pharmacy is the direction of modern pharmacy construction, which has a good application prospect.