政府开放数据质量的用户满意度评价研究

Evaluation for Customers' Satisfaction about Quality of Government Open Data

根据已有对政府开放数据及数据质量的研究,基于用户满意度视角建立了适当的评价政府开放数据质量的指标体系。通过层次分析法对评价指标体系进行权重的计算,继而构建政府开放数据质量用户满意度评价模型,并通过模糊综合评价法对我国政府开放数据质量进行用户满意度的测评。据此,可以验证该模型的有效性,从而对政府开放数据质量的评价提供用户视角的参考。

According to the analysis of previous studies about government open data and quality of data, this paper built proper evaluation index system for quality of government open data. Then it weighted calculation for evaluation index system through analytic hierarchy process and building evaluation model for customers＇ satisfaction of quality of government open data, so to assess the customers＇ satisfaction of quality of government open data through fuzzy comprehensive evaluation. In view of the above, the validity of this evaluation model was conformed, there for to provide customers＇ reference for quality of government open data.