读者视阙下高校图书馆服务质量评价体系的实证探求

Readers Perspective Empirical Study of College Library Service Quality Evaluation System

利用因素、集群、区别、变异数分析及卡方和雪费检定等统计方法,对数百份有效问卷进行数据剖析,基于读者视角对图书馆服务的重视度、满意度及质量开展评估。通过读者数量统计变量、读者使用行为变量及图书馆服务质量满意度变量的显著差异实证验效,提出提高高校图书馆服务质量的策略建议。

Using factor,cluster,distinction,analysis of variance,and chi- square and snow verification methods,valid questionnaire data,based on the perspective of readers of library services value degree,satisfaction and quality assessment,through the readership statistical variables,readers use behavior and library service quality satisfaction variables,the auther puts forward the suggestions to improve the quality of university library service.