基于云计算的呼叫中心系统搭建及发展趋势

Cloud-based Call center System Construction and Development Trend

将呼叫中心与云计算进行结合,对目前较为贴近市场的云计算呼叫中心进行技术剖析,详细介绍了云计算呼叫中心系统构建模型中的三级平台——"端"服务器、网络"管"、"云"应用平台的组成、功能及工作原理,突出了云计算呼叫中心系统的优势,结合传统呼叫中心的运营模式总结了云计算呼叫中心的行业优势,并结合现阶段云计算呼叫中心的发展情况及市场需求,对云计算呼叫中心的后期发展趋势进行预测。

Call center and cloud computing will be combined for technical analysis of cloud computing call center which is currently close to the market, introduces in detail the composition, functions and working principle of the three-layer platforms in the construction of cloud call center system-＂end＂ servers, network ＂pipe＂ and ＂cloud＂ application platform, highlighting the advantages of cloud computing call center system. Combining with the traditional call center business model, summarizes the cloud call center industry advantage, combined with cloud computing call center＇s development and market demand at this stage, predicts future trend of cloud computing call center.