摘要
读者对图书馆服务的满意程度是评价图书馆服务质量优劣的重要参考标准。本文基于39所985高校的图书馆官网主页的互动服务栏目与内容的调查基础上,分析、比较SERVQUAL与Lib QUAL＋评价模型用于虚拟互动服务质量评价的不足之处,从而提出构建Inter QUAL互动服务质量评价模型,并对其构建原则、维度、指标、效用等进行探讨。
The satisfaction degree of readers to the library services is an important reference standard to evaluate the quality of the library service. This article, based on the survey on the interactive service on the library homepage and corresponding service content, analyzes and compares the deficiency of SERVQUAL and Lib QUAL＋~ while evaluating virtual interactive service. Furthermore, it puts forwards constructing Inter QUAL model and discusses the constructing principles, dimensions, index and effectiveness, etc.
出处
《图书馆理论与实践》
CSSCI
北大核心
2016年第8期24-27,共4页
Library Theory and Practice
