我院PIVAS与临床科室有效沟通的方法探索

Exploration of the Effective Communication between PIVAS and Clinical Departments in Our Hospital

目的:探索我院静脉用药集中调配中心(PIVAS)与临床科室有效沟通的方法,以更好发挥PIVAS药学服务的作用。方法:通过综合分析PIVAS与各临床科室日常工作交流常见问题,找出容易产生矛盾的原因并归纳总结,提出最佳的沟通策略。结果与结论:综合分析临床科室对PIVAS流程不了解,PIVAS提供的药学服务水平较低、态度较差,药物下送不及时或送错科室,软件不够完善和其他造成PIVAS与各临床科室产生矛盾的原因;通过有针对性地加强交流沟通、使互相全面了解,提升PIVAS药学服务质量、改善服务态度,干预临床科室静脉注射药品批次安排并优化调配及下送流程,完善PIVAS软件、相关制度和其他有效措施来解决矛盾。我院PIVAS通过上述策略,与临床科室矛盾明显减少、沟通更加顺畅,进而为临床科室提供了更好的药学服务。

OBJECTIVE： To explore the methods of effective communication between Pharmacy intravenous admixture service （PIVAS） and clinical departments so as to play the pharmaceutical care role of PIVAS and serve clinical departments better. METHODS： By comprehensively analyzing the familiar communication problems happened during daily work between PIVAS and clinical departments, the most possible reasons which might lead to the conflicts were found to summarize the best communication strategy. RESULTS ＆ CONCLUSIONS： Main reasons for the contradiction between PIVAS and clinical departments included that clinical departments were not familiar with the procedure of PIVAS; PIVAS showed poor service quality, bad attitude, drug distribution behind time or to wrong department, imperfect software and other aspects. It is effective measures for solving the contradiction to strengthen communication pointedly, know each other completely, improve the quality of pharmaceutical care in PIVAS, improve service attitude, intervene in batch arrangement of intravenous drug, optimize dispensing and distribution procedure, improve the system and cover the shortage of PIVAS software. PIVAS aims at providing better pharmaceutical care for clinical departments by corresponding measures which will reduce the contradiction between PIVAS and clinical departments and communicate with clinical departments smoothly.