基于TOPSIS法和RSR法对临床科室综合评价的研究

The Comprehensive Assessment in Hospital Clinical Departments Based on TOPSIS and RSR Methods Analysis

目的:对某市某公立性、三甲综合医院2012-2014年29个临床科室的服务质量进行评估,探究各科室经营情况,为医院管理者提供决策支持。方法:采用信息系统的电子病历数据,通过数据的整合清洗以确定具有代表性的11个指标的评价体系。基于TOPSIS法和RSR法,利用R进行统计分析,得到综合评价的结果。结果:通过TOPSIS法综合函数评分排名前三名:心血管科、消化科、妇产科;最后三名:疼痛科、皮肤科、口腔科。RSR法评价各科室中被评为优级科室的有13个科室,良级科室11个,差级科室5个。结论:TOPSIS法和RSR法相结合能够准确高效的评价医院临床科室服务质量的情况,评价结果具有合理性、综合性和可行性。

Objective： In order to provide decision support for hospital managers, the services quality of disease at a public, the top three general hospital were evaluated to explore the department operations. Method： Health records data were collected from regional health information platform of Guangzhou , then reorganized and cleaned them; Construction of TOPSIS and RSR was on the basis of the evaluation Representative of 11 indicators, The R language was used data analysis ,then obtain a comprehensive assessment. Results： Based on TOPSIS method, Rating the top three integrated functions： cardiology, gastrointestinal, obstetrics and gynecology; Last three： pain, dermatology, dentistry. There are 13 superior departments, 11 level departments, and 5 level difference department by RSR method in the evaluation of each department. Conclusion： TOPSIS and RSR methods Analysis can accurately and efficiently evaluate the service quality of hospital clinical departments, improve the comprehensive competitiveness of the hospital, thus achieving a sustainable and healthy development of the hospital ,and the evaluation results with rationality, feasibility and comprehensive.