3Andrew Kris, Martin Fahy. Shared Service Centers [ M ]. Pearson Education Limited,2003:58 - 77,96 - 112.
4Matt Quinn, Aifang Zhao, Daniel Wang. Technology Enabling Growth Increasing Efficiency, Reducing Costs- The Opportunity for the Finance Team [R] .2006:17 -36.
5Joseph Soalheira. Designing a Successful Plan for Your Shared Service Centre [ J ]. International Journal of Business Information Systems ,2007 (3) :217 -230.
6Marijn Janssen, Anton Joha. Emerging shared Service Organizations and the Service - oriented Enterprise : Critical Management Issues [ J ]. Strategic Outsourcing : An International Journal ,2008 ( 1 ) :35 - 49.
7Bryan Bergeron. Essentials of Shared Services [ M ]. John Wiley & Sons, Inc,2003:43 - 61.
8Julio Ramirez. Utilizing Measurement to Drive Continuous Improvement within FSSC [ J ]. International Journal of Information Management ,2007 (2) : 16 -28.
9Jeston John. What Managers Need to Know About the Management of Business Processes[ M]. Meghan - Kiffer Press ,2009 : 101 - 120.
