品管圈在提高护理文件书写准确率中的运用

APPLICATION OF QUALITY CONTROL CIRCLE ON IMPROVING ACCURACY RATE OF NURSING DOCUMENTATION

目的通过在泌尿外科开展品管圈(QCC)活动,解决该科目前临床中护理文件书写合格率低的问题,并探讨提高护理文件书写合格率的方法。方法成立品管圈小组,采用对本病区现状进行调查,目标设定,原因分析,对策实施,效果确认等措施。结果护理文件书写的不完整率由实施品管圈前60%降到27.5%,QCC的圈能力及品管手法均得到提高。结论将QCC活动应用于护理文件书写中,通过QCC成员间的相互协作,采用头脑风暴法找出和分析发生问题的原因,设定目标,制定对策并实施及效果评价等,不但能充分调动护理人员的工作热情,还可以以点带面的促进护理质量的持续改进。

Objective To improve the accuracy of nursing documents writing through the activity of quality control circle （QCC）. Methods We set up QCC group, and then investigated the present situation of this ward,set goals, analyze the causes and implement countermeasures, confirmed the effect, etc. Results Nursing documents writing incomplete rate from 60%down to 27.5%. The circle ability and quality control technique were both increased. Conclusion QCC management applications significantly reduces the rate of nursing documentation writing, it greatly improves the quality of care document writing.