组织差序氛围对员工漠视行为的影响:职场排斥和组织自尊的作用

Chaxu Climate and Employees' Indifference:The Role of Workplace Ostracism and OBSE

管理者差别化地对待下属会在组织内部形成差序氛围,这种氛围下组织资源配置的非对等特点以及身份认同的"偏移"效应会改变组织内社会空间,也会对员工心智和行为倾向产生影响。笔者对组织差序氛围与员工漠视行为之间的关系进行探讨,分析职场排斥和组织自尊在其中的作用。基于服务企业的实证研究表明,组织差序氛围能够强化员工职场排斥感,进而弱化其组织自尊,导致员工出现漠视行为倾向。其中职场排斥感在员工感知组织差序氛围的后续影响中发挥重要作用,排斥感除了对员工漠视行为有直接影响外,还能通过降低组织自尊的方式对漠视行为产生间接影响。基于此,笔者认为:管理者应注意拓展组织内信任对象和实施公平的管理,以营造组织内部公正氛围,并通过强化员工对自身工作价值和重要性的认知,提升员工的组织自尊;完善对组织和团队工作的整体设计和发展职场友谊,减少员工的受排斥感,进而推动员工打破沉默,建言献策。

Members of the organization in Chinese enterprises are often placed on different position due to intimate,ability and loyalty to core manager,which can lead to chaxu climate. Chaxu climate is caused by managers treat subordinates differently in the organization. This kind of organizational climate means resource allocation non-equivalence and subordinates＇ identities ＂offset＂,and then change the social space within the organization,which also has impact on employees＇ mental and behavioral tendency. An empirical research from service companies shows that employees＇ perceived Chaxu climate can strengthen workplace ostracism and weaken organization-based self-esteem（ OBSE）,then lead to indifference. Workplace ostracism plays an important role in the follow-up influence of Chaxu climate. Workplace ostracism not only can affect indifference directly,but also can weaken OBSE,and then lead to indifference. Therefore,managers should pay attention to the cultivate trust within the organization and keep organizational justice for the purpose of reducing organizational politics. Also managers should strengthen subordinates＇ organization based self-esteem by enhancing their cognitive of own value and importance,reduce subordinates＇ sense of exclusion by overall design of organizational work and workplace friendship to break the silence and provide suggestions.