基于员工满意度的公立医院管理模式探讨

Exploration on Management Mode of Public Hospital based on Employee Satisfaction Survey

目的了解某公立医院影响员工满意度的影响因素,为后续提高员工满意度提供决策依据。方法设计调查问卷,进行员工满意度调查,并使用SPSS19.0进行数据分析。结果与分析员工整体满意度较高;人口统计学变量对员工满意度有影响;回归分析中工作本身因素对员工满意度的影响最大。结论针对特殊人群和重点方面加强管理改进,不断提高员工满意度。

Objective To investigate the influence factors of employee satisfaction in a public hospital and to provide decision-making basis for the follow-up measures to improve employee satisfaction. Methods Employee Satisfaction Survey was designed to investigate employee satisfaction level, and SPSS 19.0 was used to analyze data. Results The overall employee satisfaction level was relatively high; the demographic variables had an impact on employee satisfaction; in regression analysis, job itself had the greatest impact on employee satisfaction. Discussion Management of special groups and important aspects should be strengthened, and employee satisfaction should be improved constantly.