公立医院服务文化建设的实践与思考

Practice and Consideration of Service Culture Construction in the Public Hospital

医院服务文化是医院文化的重要组成部分,该文结合医药卫生体制改革的实践,从重视病人的需求,提升医疗护理质量,加强医德医风建设,推进人文服务等方面着手构建医院服务文化,以期为公立医院文化建设的可持续发展提供参考依据。

The hospital service culture is an important component of the hospital culture,the paper constructs the hospital service culture from the aspects of paying attention to the patient＇s needs,improving the medical nursing quality,enhancing the medical moral construction and promoting the humanistic service combined with the practice of medical health system reform in order to provide reference for the sustainable development of the culture construction in the public hospital.