基于RBAC模型的社区公共服务热线子系统的设计与优化

Design and Optimization of VCMS Hotline Subsystem Based Role-Based Policies Access Control

医疗与养老在中老年群体中一直有很大需求,然而长期以来,医疗与养老的提供方却很难与需要医养服务的需求方良好对接,从而产生资源浪费。设计医养结合社区服务中心热线系统,将很好改善此情况。在该系统中,热线接线员可将用户需求进行记录,并派发到相关服务提供方。该系统还提供了一系列诸如工作量统计、管理员设置、热线管理等功能。在系统设计中采用了基于规则的专家系统和带有继承的基于角色访问控制,从而达到优化流程和解耦系统模块的目的。

There is always a great demand of medical and healthcare resources in middle-aged group,but it is difficult to match the medical and healthcare provider with the demander for a long time,hence the resources are wasted sometimes.The design and implementation of VCMS hotline subsystem will surely improve this situation.In this system,hotline operator can record the demand of users and the VCMS system will dispatch the demands to appropriate providers.In the meantime,workload account of operator,hotline manager settings,hotline settings are also provided by system.During the design period of system,Rule Based Expert System（RBES） and Role-Based policies Access Control（RBAC）with inheritance is adopted to optimize the process and decouple modules of system.