8Paseore GC. Patient satisfaction in primary healthcare[J]. Eval program plann, 1993,16(6):185-210.
9Jenkinson C, Coulter A, Bruster S. The picker patient experi- ence questionnaire:development and validation using date from in-patient surveys in five countries[J]. Int J Qual Health care, 2002,14(5) : 353-358.