东莞电网客户服务中心培训管理模式研究

Research on the Training Management Mode of Dongguan Power Grid Customer Service Center

东莞市供电局客户服务中心培训管理遵循"客户导向、统一管理、分级负责、针对实用"的原则。本文以该宗旨为出发点通过明确客服代表培训工作的实施流程和内容,提高培训的质量和效果,强化客服代表服务技能,提升中心服务水平,提高客户满意度。

The training management in customer service center of Dongguan power supply bureau is to follow the principle of ＂customer orientation, unified management, grading responsibility, for practical＂. Aiming at this principle, this paper is to clear the implementation process and content of customer service representative training, improving the quality and effect of training, strengthening customer service skills, enhancing the level of center service, improving customer satisfaction.