推行“三化”管理模式提升服务效能的思考

A Probe into Upgrading Service Efficiency through Optimized Management Mode

本文以福建省标准化研究院为例,对该院5年的质量管理体系建设工作进行研究,提炼"工作标准化、流程信息化、考核精细化"的三化管理模式,提出推行"三化"管理模式,提升服务效能的建议。

This paper takes the Fujian Institute of Standardization as an example, studies its work on quality management system in the past five years, works out an optimized management mode with work standardization, procedure informationization and performance refinement, and proposes the suggestions to promote the management mode and improve service efficiency.