供应商参与服务创新:员工行为与组织氛围的影响

The Effect of Supplier Involvement on Service Innovation Performance:Employees' Behavior and Organizational Climate

供应商作为制造企业的重要合作伙伴之一,它参与到企业创新活动中并对服务创新绩效产生积极地作用。对70家中国制造企业进行问卷调查,并运用多层次回归法对调查数据进行分析。通过实证分析,研究供应商参与对制造企业服务创新绩效的影响及作用路径,并研究员工创新行为在此过程中的中介作用,以及组织创新氛围在此过程中的调节作用。分析结果显示:供应商参与会对服务组织、服务内容、服务柔性和市场绩效有不同程度的影响;同时员工创新行为在供应商的信息共享和服务创新绩效之间关系中起到了中介作用;组织创新氛围对员工创新行为和服务创新绩效之间的关系有正向调节作用。在理论和实证研究的基础上,绘制相应的作用机制模型,为制造企业的服务创新实践提供参考。

As one of the important partners of manufacturing enterprises, supplies are involved in enterprises innovation activities and have positive impacts on service innovation performance. In this paper a questionnaire survey is conducted in 70 Chinese manufacturing enterprises, and uses the hierarchical regression method to analyze the survey data. Through empirical analysis, this paper studies the effect of supplier involvement on service innovation performance in manufacturing enterprise and its specific mechanism, and the mediating effect of employees＇ creative behavior,as well as the moderating effect of organizational creative climate in this process.The results show that： （1）supplier involvement has different effects on service organizations,serviee content, service flexibility and market performance; （2） employees＇ creative behavior has the mediating effect between the suppliers information sharing and service innovation performance; and （3） organizational creative climate has a positive moderating effect on the relationship of employees＇ creative behavior and service innovation performance. On the basis of theoretical and empirical research, this paper proposes the appropriate mechanism model, in order to provide reference for the manufacturing enterprises.