摘要
从公众办理审批的行为感受中挖掘需求,凝炼行政微信服务内容;调查行政微信服务现状,研究审批内容及提交电子化;结合人因工程理论,分析简化操作和主动服务的路径,提升行政微信服务实效;以公众为核心,分析行政微信服务评价指标,将公众受益和满意与行政微信负责部门利益最大相关,成为提升行政微信服务的内在动力。
Find real needs from public behaviors and experiences, refine service content of administrative We Chat; survey service status of administrative We Chat, study approval content and its electronic submit; combined with human factor theory, analyze the way to simplify operation and serve actively, and improve service effectiveness of administrative We Chat. To the public as the core,analyze the service evaluation index of administrative We Chat, make the maximum correlation between interests of the government departments and public benefit and satisfaction, and provide internal initial power for the administrative We Chat service improvement.
出处
《计算机时代》
2016年第11期95-98,共4页
Computer Era
关键词
电子政务
行政微信
公众服务
人因工程
E-government
adminstrative We Chat
public service
human factors
