品管圈在降低胃肠外科病房呼叫铃声中的应用

The application of Quality Control Circle activity in reducing the frequency of call bell ringing in Gastrointestinal surgery

目的了解胃肠外科病房呼叫铃声频繁的原因,针对原因找出对策,以降低呼叫次数。方法运用品管圈手法查找要因,设定目标,实施对策后进行效果确认。结果品管手法实施后病房呼叫铃声明显下降。结论品管活动在降低病房铃声活动中效果显著,减少了病房的噪音,提高了病人的满意度,也提高护士工作质量及参与护理管理的意识。

Objective： To understand the causes of call bell frequently in gastrointestinal surgical ward, then find out the countermeasures against the reason in order to reduce the calls frequency. Methods： Find out the essential factor through QCC activity, set goals,implement the countermeasure, then confirm the effect. Results： call bell ringing declined obviously after QCC activity. Conclusion： QCC is an effective management method to reduce call bell ringing frequency, declined the noise in the ward,increased the patient＇ s degree of satisfaction, improved the quality of nursing care and strengthened the nurse＇ s awareness of nursing management.