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基于用户感知的图书馆服务质量评价体系构建 被引量:3

Construction of Library Service Quality Evaluation System Based on User Perception
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摘要 评价高校图书馆信息服务的质量,是促进图书馆工作发展重要环节,通过对信息用户感知服务,建立图书馆信息服务评价体系,更好地强化图书馆信息资源科学配置,提高图书馆"硬质量"和"软质量"建设,促进图书馆服务教学科研。 University library information service quality evaluation is an important part to promote the development of library work.Based on the information service for user perception, this paper built library information service evaluation system, to better strengthen scientific library information resource allocation, enhance the hard quality and soft quality construction of library,promote library service on teaching and research.
作者 孙华
出处 《农业网络信息》 2016年第11期74-76,80,共4页 Agriculture Network Information
关键词 硬质量 软质量 用户感知 质量评价 评价体系 hard quality soft quality user perception quality evaluation evaluation system
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