企业缺陷管理的驱动因素和使能因素分析

Analysis on Business Defect Management Driving and Enabling Factors

文章从组织层面、团队层面和个体层面分析企业缺陷管理的驱动因素和使能因素。组织层面的驱动因素包括高层管理者的支持、激励机制、主观规范和知觉行为控制,团队层面的驱动因素包括团队创造力、团队监督、团队努力、团队自省和团队学习能力,个体层面的驱动因素包括员工自我效能感、员工前摄行为、员工创造力、组织氛围和组织心理所有权。企业缺陷管理的使能因素主要包括信任、沟通机制、协调能力和组织文化。文章运用层次回归分析模型验证不同层面的企业缺陷管理的驱动因素和使能因素,结果显示,高层管理者的支持、激励机制、主观规范和知觉行为控制均对企业缺陷管理有显著正向影响;团队创造力、团队监督、团队努力、团队自省和团队学习能力均对企业缺陷管理有显著正向影响;员工自我效能感、员工前摄行为、员工创造力、组织氛围、组织心理所有权均对企业缺陷管理有显著正向影响;信任、沟通机制、协调能力和组织文化均对企业缺陷管理有显著正向影响。

Analyze business defect management driving and enabling factors from the organizational level, the team level and the individual level. Driving factors on the organizational level include the support of senior managers, incentive and control mechanism,subjective norm and perceived behavior. Driving factors on the team level include team creativity, team supervision, team work, team self reflection and team learning capability. Driving factors on the individual level include employee self-efficacy, proactive behavior,employee creativity, organizational climate and organizational psychological ownership. Enabling factors include trust, communication,coordination and organization culture. Regression analysis model verified driving and enabling factors at different levels. The results showed that the support of senior managers, incentive and control mechanism, subjective norm and perceived behavior all have significant positive effects on the defect management. Team creativity, team supervision, team work, team self reflection and team learning capability have significant positive effects on the defect management. Employee self-efficacy, proactive behavior, employee creativity,organizational climate and organizational psychological ownership all have significant positive effects on the defect management. Trust,communication, coordination and organization culture also have significant positive effects on the defect management.